Refund policy

Digital Product Refund Policy

 

Our Commitment to Your Satisfaction

At Dress Me Felt Dolls, we are dedicated to providing high-quality, easy-to-follow digital embroidery and craft patterns. We understand that purchasing digital goods is different from physical products, and your satisfaction is our top priority.

 

1. Refund Policy for Digital Products

 

Due to the digital nature of our patterns (which are instantly downloadable and cannot be "returned"), we have the following policy:

All sales of digital download products are final and non-refundable.

Once a digital file is downloaded or the download link has been sent, it is impossible to retract the product and guarantee that it has not been used or copied. Therefore, we do not offer refunds, exchanges, or cancellations once an order has been completed.

 

2. We Are Here to Help: Our Guarantee

 

We are committed to ensuring you have a positive experience with our designs. If you encounter any issues, we are always ready to help you find a satisfactory solution.

If you experience any of the following problems, please contact us immediately at info@dressmefeltdolls.com

Issue Our Solution
Technical Difficulty (e.g., file won't open, link error) We will investigate the issue immediately and provide a working replacement file in the correct format, or a new download link.
Pattern Confusion (e.g., instructions are unclear or you are stuck on a step) We will offer dedicated support to guide you through the confusing part of the instructions to ensure you can complete your project successfully.
Incorrect Purchase (e.g., you accidentally bought the wrong pattern) We will review the case and, at our discretion, may offer an exchange for a different pattern of equal or lesser value, provided the original file has not been downloaded.

We strive to maintain a happy and supportive community of crafters. Please reach out to us before leaving a review if you have any difficulties—we want to make things right!

By purchasing and downloading a digital product from Dress Me Felt Dolls, you agree to this refund and exchange policy.

Thank you for choosing Dress Me Felt Dolls! Happy crafting!